Refund Policy

At personalcarebest.com, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a refund or exchange within 14 days of delivery.

Eligibility for Refunds
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as sale products or personalized goods, may not be refundable unless faulty.

How to Initiate a Return
To request a refund or exchange, please contact our customer service team. You will need to provide your order number and details about the product you wish to return. Once your return is approved, we will provide instructions on how to proceed.

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

Exchanges
If you need to exchange an item, please specify the replacement product when contacting us. Exchanges are subject to availability.

Shipping Costs
You are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items
Gift cards, downloadable products, and certain promotional items cannot be returned.

Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting us, as processing times may vary.

Need Help?
For any questions regarding our refund policy, please reach out to our customer service team. We’re here to help!

Thank you for shopping with personalcarebest.com.